- General information
- Visitors to our Museums, Exhibitions and events
- Members or buying a gift Membership
- Gift Shop or online shopping customers
- E-newsletter subscribers
- Financial donors
- Competition entrants
- Website users
- Managing our collections
- Sharing information
- Legitimate interests
- How we update, screen and analyse your information
- How we keep your information secure
- Your Data Protection rights
- Changes to our Privacy Notice
- Contact us
1. General information
Dorking Museum is committed to preserving the heritage of our area. Today the Museum thrives to educate and inspire through exhibitions, outreach and talks. We also hold a huge archive collection representing Dorking and the surrounding villages.
This Privacy Notice sets out how and why we use the personal data you provide to us, which will differ depending on how you interact with us. Please read the sections that apply to you.
Who are we?
Dorking Museum & Heritage Centre
62 West Street
Dorking
Surrey
RH4 1BS
We are registered Charity under our parent company, The Dorking Society – Registered Charity Number 1107459.
Retention periods
We will only ever collect the information we need. When we ask you to provide your personal information we will let you know why we are asking and how we will use your data, by directing you towards this notice.
We hold your information only as long as necessary for the purpose it was collected. If you decide not to support Dorking Museum any more or request that we have no further contact with you, we will keep some basic information in order to avoid sending you unwanted communications in the future.
2. If you visit our museum, exhibitions or events
| What we collect… | Why | Legal Bases |
| We may collect your name, postal address, email address and phone number | If you sign up to Gift Aid we are required to obtain your name and postal address | It is a legal requirement for this process. |
| To send you your tickets | This is required for the contract (sale of the product or service) | |
| We may need to contact you if there is a change to an activity you have booked for | This is required for the contract (sale of the product or service) | |
| We would like to keep you up to date with news about our work, events, products, special offers and ways of supporting Dorking Museum. | We will only send you these communications via email if we have your consent to do so | |
| Bank details | To buy a ticket for an exhibition or event we require these details to process the sale.We do not receive or retain these details if you pay online or via a Ticket desk.Any information you provide to us over the phone will be securely destroyed. | This is required for the contract (sale of the product or service) |
3. If you volunteer with us
| What we collect… | Why | Legal Bases |
| We will collect your name, postal address, email address, phone number, details of your occupation, skills and previous employment, and a confidential statement of health and medical conditions where relevant. | To contact you during the recruitment process and to undertake necessary suitability checks. | This forms part of your volunteering agreement with us. |
| We will retain your personal data for the period that you volunteer with us and for a period of a year after your volunteer role is terminated. | To communicate with you and support you in your volunteering role and so that we can defend any claims arising from the recruitment process and provide a reference if required at a later date. | This is necessary for the compliance with our safeguarding obligations and in order to establish our legal rights or to bring or defend claims. |
4. If you become a Member or are given a gift Membership
| What we collect… | Why | Legal Bases |
| We may collect your name, postal address, email address and phone number | To contact you regarding your Membership, provide you with your Membership benefits including the member magazine. | This forms part of the Terms and Conditions of your Membership contract with us. |
| If you sign up to Gift Aid we are required to obtain your name and postal address | It is a legal requirement for this process. | |
| We would like to keep you up to date with news about our work, events, products, special offers and ways of supporting Dorking Museum. | We will only send you these communications via email if we have your consent to do so. | |
| Bank details | To allow us to set up your standing order, or process your payment. | This is required for the contract (sale of the product or service) |
If you buy a Gift Membership
If you sign up to Gift Aid we are required to obtain your name and postal address. It is a legal requirement for this process.
| What we collect… | Why | Legal Bases |
| We may collect your name, postal address, email address and phone number | To contact you in relation to membership you are purchasing as a gift. | This forms part of the Terms and Conditions of the Membership contract with us. |
| We would like to keep you up to date with news about our work, events, products, special offers and ways of supporting Dorking Museum. | We will only send you these communications via email if we have your consent to do so. | |
| Bank details | To allow us to set up your standing order, or process your payment. | This is required for the contract (sale of the product or service) |
5. If you are a Gift Shop or online Shopping Customer
| What we collect… | Why | Legal Bases |
| We may collect your name, postal address, email address and phone number | To provide you with the products you purchase | This is required for the contract (sale of the product or service) |
| Bank details | We require these details to process the sale.We do not receive these details if you pay online or by card in our Gift shop. Any information you provide to us over the phone will be securely destroyed. | This is required for the contract (sale of the product or service) |
| We would like to keep you up to date with news about our work, events, products, special offers and ways of supporting Dorking Museum | We will only send you these communications via email if we have your consent to do so |
6. If you are an E-newsletter subscriber
| What we collect… | Why | Legal Bases |
| We may collect your email address and communication preferences | We would like to keep you up to date with news about our work, events, products, special offers and ways of supporting Dorking Museum | We will only send you these communications via email if we have your consent to do so |
If you consent to receive information by email, your email address and communication preferences are held by MailChimp, which is the email marketing system we use to send out our e-newsletters, and they are used only for the purpose of sending you these communications.
You can choose to opt out of these marketing communications at any time by contacting us at [email protected] or by using the unsubscribe link at the bottom of every e-newsletter.
7. If you make a financial donation to Dorking Museum
| What we collect… | Why | Legal Bases |
| We may collect your name, postal address, email address and phone number | If you sign up to Gift Aid we are required to obtain your name and postal address | It is a legal requirement for this process. |
| We would like to keep you up to date with news about our work, events, products, special offers and ways of supporting National Museums Scotland. | We will only send you these communications via email if we have your consent to do so. | |
8. If you enter a competition
| What we collect… | Why | Legal Bases |
| We may collect your name, postal address, email address and phone number | To contact you if you win | On the basis of legitimate interests – to contact you if you win. |
| We would like to keep you up to date with news about our work, events, products, special offers and ways of supporting Dorking Museum. | We will only send you these communications via email if we have your consent to do so. |
We will destroy your personal data after the competition has closed unless you have expressly chosen to opt-in to our email list. See Section 5.
9. If you visit our website
In order to make the Dorking Museum website easier to use and improve our service, we sometimes place small amounts of information on your computer. These are known as cookies and they are used by most major websites. We have Google Signals installed which uses Googles advertising network.
10. Managing our collections
We hold personal data in order to manage the collections of Dorking Museum.
| What we collect… | Why | Legal Bases |
| We may collect your name, postal address, email address, phone number. | To record the details of disposals from and gifts, purchases and loans to our collections | It is necessary for us to carry out our Public Task or exercise our official authority as a Museumand it is a legal requirement for this process. |
| To record and manage details of makers/creators of items in our collections | It is necessary for us to carry out our Public Task or exercise our official authority as a Museum | |
| To enable us to lend items to other institutions or researchers | It is necessary for us to carry out our Public Task or exercise our official authority as a Museum and it is a legal requirement for this process. |
|
| To ensure that we comply with copyright legislation when providing copies of items in our collections | This is a legal requirement for this process | |
| To undertake object conservation and/or scientific analysis (for outside agencies) | This is a legal requirement for this process and forms part of the Terms and Conditions of contract with us. |
11. Sharing information
We do not disclose personal data to any third parties or external organisations. We retain responsibility for your data and ensure that these organisations only act on our instructions.
We may occasionally need to transfer your personal information overseas, for instance to our email marketing provider, MailChimp. We ensure any transfers of data are secure, in accordance with best practice, and in compliance with the General Data Protection Regulation. You can read the MailChimp Privacy Policy here.
Your data will never be sold or passed to any third party for any other purpose.
12. Legitimate interests
We have a number of legal bases that mean we can use (or ‘process’) your personal information. One basis ‘Legitimate Interests’, which means we can process your personal information if:
- We have a genuine and legitimate reason
and - We are not harming any of your rights and interests.
The following is an example of when and why we would use this approach in our work:
- Direct Marketing: We will send postal marketing and fundraising requests which further the aims and objectives of Dorking Museum.
When we process your personal information for our legitimate interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not automatically override your interests.
13. How we update, screen and analyse your information
We continuously review records of supporters to ensure your data is as accurate as possible. For example, we may consult alternative sources in order undertake these checks for wealth screening, data cleaning or analysis, such as:
- Royal Mail National Change of Address database (NCOA)
- BT Operator Services Information System (OSIS)
- Companies House and other company information databases
- Charity Commission
- Any other publicly available sources.
You can opt-out of your data being utilised for these purposes simply by contacting museum@dorkingmuseum.org.uk
14. How we keep your information secure
We have implemented security procedures, rules and technical measures to protect the personal data that we have under our control from:
- Unauthorised access
- Improper use or disclosure
- Unauthorised modification.
All our volunteers and data processors, who have access to and are associated with the processing of personal data, are legally obliged to respect the confidentiality of the personal data that we hold.
15. Your Data Protection Rights
Under new data protection laws taking effect in May 2018, you have rights in relation to your personal data. These rights are:
The right of access: you have the right to know whether we are processing any of your personal data. If we are, you have the right to access the data and certain information, such as why we are processing the data
The right of rectification: you have the right to ensure that we correct inaccuracies in your personal data that we are processing
The right of erasure (the ‘right to be forgotten’): in certain situations you have the right to ensure that we erase your personal data
The right to restriction of processing: in certain situations you have the right to ensure that we restrict our processing of your personal data
The right of data portability: in certain situations you have the right to receive personal data that you provided to us in a structured, commonly used and machine-readable format
The right to object: in certain situations you have the right to object to our processing of your personal data and we are normally obliged to stop processing your data when requested. This right includes the right to object to our processing of your personal data for the purposes of direct marketing
The right to complain: you have the right to make a complaint to the UK Information Commissioner’s Office(ICO) about our processing of your data, the exercise of your rights, and other data protection matters
The right to withdraw consent: you have the right at any time to withdraw your consent for us to process your personal data.
These rights are not absolute and may not apply in all situations or in relation to all processing activities.
Requests to exercise any of these rights should be sent to:
Dorking Museum & Heritage Centre
62 West Street
Dorking
Surrey
RH4 1BS
Email: [email protected]
At any time you may request that we delete or correct your personal information by simply contacting [email protected].
16. Changes to this Privacy Notice
We regularly review our privacy notice, and may make changes time to time. Any changes made will be posted to this page, and will apply from the time we post them. This privacy notice was last changed on 5th March 2019.
17. How to contact us
To contact us:
Dorking Museum & Heritage Centre
62 West Street
Dorking
Surrey
RH4 1BS
Email: [email protected]
If you have any comments on our Privacy Notice, or information we hold about you please contact us:
- by email to [email protected]
- or write to us at Privacy Notice, Dorking Museum & Heritage Centre,62 West Street, Dorking, Surrey, RH4 1BS
You have the right to make a complaint directly to the UK Information Commissioner’s Office (ICO), which is the data protection supervisory authority in the UK.
