The Museum has no public parking but parking for disabled visitors can be arranged with notice. There are disabled places in North Street car park and Church Street car park which are a very short distance from the Museum entrance.
The entrance and exhibition area are fully wheelchair and mobility scooter accessible, as is the WC. The archives on the first floor are not wheelchair accessible but arrangements can be made to allow anyone who cannot access the archives to study material in the main gallery.
Seating is provided in all areas to enable visitors who cannot stand to enjoy the exhibitions and the text and photographs of all exhibitions is made available on the Museum website for those who cannot visit the Museum. Guided walks are tailored to the physical capabilities of participants. An all-terrain wheelchair-accessible route has been established on the Deepdene Trail and Museum guides offer tailored walks for those with disabilities and their carers.
The permanent exhibition has been designed with elements of touch, sound and smell for the enjoyment of all visitors. Exhibition panels and labels are designed in fonts and in font sizes that are recommended as being clear to those with reading and visual difficulties. The full text of the Museum’s permanent exhibition panels is available in large print format at the front desk. The Museum team regularly takes part in recorded interviews about the Museum’s collections, temporary exhibitions and activities for the local Talking Newspaper. Volunteer staff ensure that those with hearing difficulties are guaranteed seats at the front of gallery talks, if notified in advance. Where parties of non-English speaking visitors are expected, efforts are made to have volunteers available who can speak the relevant language. In order to assist visitors whose language is not English the Museum is working towards translating panel text into major European languages.